What to collect
Gather the facts that explain what is happening in your home, who you have contacted, and what changed over time.
- EPC rating and certificate date
- Recommended improvements
- Photos of cold or draughty areas
- Heating and hot water notes
Bills & home improvements
Use your EPC to understand home energy performance
An Energy Performance Certificate can highlight insulation, heating, glazing, and renewable recommendations. It is also useful evidence when discussing cold homes or upgrades.
How House Krowd can help
Use House Krowd to keep dates, documents, photos, messages, and decisions together so conversations with landlords, suppliers, installers, or advice services are easier to follow.
Frequently asked questions
Is this legal or financial advice?
No. This guide is general information to help you organise records and prepare questions for qualified advice where needed.
Should I keep screenshots and emails?
Yes. Screenshots, emails, bills, photos, and dates can help show what was promised, what changed, and when you followed up.
Can tenants make home improvements themselves?
Tenants should check their tenancy agreement and get written permission before arranging changes that affect the property, fixtures, heating, wiring, or fabric of the building.