Krowd

Damp and mould repairs

Get help with damp and mould in your home

Damp and mould can affect your health, belongings, and day-to-day life. House Krowd helps you record what is happening, keep evidence, and understand practical next steps.

What to record

Start with clear facts. Note when you first saw damp or mould, where it appears, and how it changes after rain, cold weather, or heating use.

  • Photos of each affected area
  • Dates you reported the problem
  • Replies from your landlord or housing association
  • Any impact on health, sleep, clothing, or furniture

When to escalate

If the problem keeps coming back, repairs are delayed, or the cause is not investigated, you may be able to escalate. The right route depends on your tenancy and circumstances.

Frequently asked questions

Can I report damp and mould even if I have cleaned it?

Yes. Keep dated photos before and after cleaning if you can, and record when it returns.

Could damp and mould lead to compensation?

It may be possible in some cases, but it depends on the cause, notice given to the landlord, repair delays, and the impact on you.

What if my landlord says it is condensation?

Record ventilation, heating, leaks, cold walls, and any inspection notes. A clear timeline helps show what has been checked.