What to prepare
Keep your complaint simple, dated, and focused on the repair issue and its impact.
- Repair reports and reference numbers
- Landlord complaint responses
- Photos and inspection notes
- Impact on health, rooms, belongings, or costs
Complaint routes
Housing Ombudsman guide for repair complaints
For many social housing residents, the Housing Ombudsman may be part of the complaint route after the landlord complaint process. Good evidence makes your story easier to follow.
Use the correct route
The Ombudsman route has rules and stages. House Krowd does not guarantee an outcome, but can help you prepare a clearer record.
Frequently asked questions
Can I go straight to the Housing Ombudsman?
Usually you need to follow your landlord complaint process first, but the exact route depends on the situation.
Does the Ombudsman award compensation?
It can recommend remedies in some cases, but outcomes depend on evidence and the complaint findings.
What makes a repair complaint clearer?
A short timeline, dated photos, copies of reports, and a clear description of the impact all help.